Implementasi Webqual dan End-User Computing Satisfaction untuk Menganalisis Kualitas dan Kepuasan Pengguna Website

Authors

  • Ibnur Rusi Universitas Tanjungpura

DOI:

https://doi.org/10.32736/sisfokom.v11i2.1244

Keywords:

Website Quality, User Satisfaction, Webqual, EUCS

Abstract

A website is one of the choices of means used to facilitate an agency in providing information. A quality website is a website that can give satisfaction to users. The availability of features on the website that suit user needs, attractive website appearance, easy-to-remember steps, and feedback are some of the essential points that can satisfy users. Madrasah Aliyah Negeri (MAN) Singkawang is a school that uses a website to provide information; until now, the MAN Singkawang website has never measured the quality of the website, so schools do not know the user satisfaction. This study aims to implement the Webqual and EUCS methods to determine the effect of website quality on end-user satisfaction. The test is carried out through several levels, namely, validity test, reliability test, t-test, F test, and coefficient of determination test. The results of the statement test stated that all questions were valid and reliable; there was a positive and significant influence of website quality through the independent variables Webqual and EUCS on the dependent variable user satisfaction (satisfaction), either partially or simultaneously. The coefficient of determination test results obtained a value of 58.8%, meaning that the ability of the independent variable to provide an explanation related to the dependent variable is relatively high. In other words, the independent variable offers a lot of information needed to predict the dependent variable. As for the calculation of user satisfaction on the MAN Singkawang website, a user satisfaction value of 83% is obtained. This value indicates that the students of MAN Singkawang are very satisfied through the quality provided on the MAN Singkawang website.

References

Pamungkas, Ridho., Saifullah., dkk. Pemanfaatan Website Desa Dalam Optimalisasi Informasi Publik Kepada Masyarakat di Desa Kiringan. Jurnal DAYA -MAS, Vol. 5 No. 2, September 2020, pp. 32–38

Febriyantoro, M.T., Arisandi, D. Pemanfaatan Digital Marketing Bagi Usaha Mikro, Kecil dan Menengah Pada Era Masyarakat Ekonomi Asean. Jurnal JMD: Jurnal Manajemen Dewantara, Vol. 1 No.2, Desember 2018, pp. 62-76

Haerudin, Heri. Evaluasi Sistem Informasi untuk Mengetahui Tingkat Kepuasan Pengguna www.My.Unpam.ac.id dengan Menggunakan Metode EUCS dan PIECES. Jurnal Informatika Universitas Pamulang, Vol.2 No.4, Desember 2017, pp. 174-178

Arey., Sanjaya, R. Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Pengguna Aplikasi Myars Menggunakan Metode Webqual 4.0. Jurnal ICON, Vol. 9 No. 2, Oktober 2021, pp. 214-222

Barnes, S. & Vidgen, R. Proceedings of the Eighth European Conference on Information Systems, Vol 1. No. 1 Juli 2000, p. 298-305.

W. J. Doll and G. Torkzadeh. The Measurement of End-User Computing Satisfaction. MIS Q., Vol. 12, No. 2, 1988, pp. 259.

David dan Novita. D. Metode WebQual 4.0 Untuk Analisis Kualitas Web Pembelajaran. Jurnal JTKSI, Vol.1 No.2 Mei 2018, pp. 17-20

Sugandi, A. dan Halim, R. Analisis End-User Computing Satisfaction (EUCS) Pada Aplikasi Mobile Universitas Bina Darma. Jurnal SISTEMASI, Vol. 9 No.1, Januari 2020, pp.143–154

Pamungkas, R.A., Alfarishi, E., dkk. Analisis Kualitas Website SMK Negeri 2 Sragen dengan Metode Webqual 4.0 dan IPA. Jurnal TEKNOKOMPAK, Vol. 13, No. 1, 2019, pp. 12-17

Yuniastari, K. Pengukuran Kepuasan Pengguna Sistem Informasi Dosen Menggunakan Metode Servqual. Jurnal Sistem dan Informatika, Vol. 12 No. 2, Mei 2018, pp. 19-25

Gaspersz, V. 1997. Manajemen Kualitas. Jakarta: PT. Gramedia Pustaka Utama

Sugiyono. 2014. Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.

Sukardi. 2013. Metodologi Penelitian Pendidikan Kompetensi dan Praktiknya. Jakarta: Bumi Aksara.

Sugiyono. 2005. Memahami Penelitian Kualitatif. Bandung: CV. Alfabeta

Ghozali, I. 2012. Aplikasi Analisis Multivariate dengan Program IBM SPSS.Yogyakarta: Universitas Diponegoro

Pardede, R. & Manurung, R. 2014. Analisis Jalur (Path Analysis) Teori dan Aplikasi dalam Riset Bisnis. Jakarta: Penerbit PT Rineka Cipta.

Gujarati, D. 2003. Ekonometri Dasar. Terjemahan: Sumarno Zain, Jakarta: Erlangga.

Kotler, P. and K. L. K. 2016. Marketing Managemen (15th ed.). Pearson Education, Inc.

Trinoto, A.A., Zamakhsari, A. Analisis Kepuasdan Pelanggan Terhadap Aplikasi Pelayanan Pelanggan Dengan Metode CSI dan Servqual. Jurnal STRING, Vol.5 No. 3, April 2021, pp.342-347

Rosyadi, M.A., Indartono, K. Evaluasi Kualitas Layanan Website Menggunakan Webqual 4.0 dan Importance Performance Analysis (IPA). Jurnal Pixel: Jurnal Ilmiah Komputer Grafis, Vol. 14 No.1 Juli 2020, pp. 1-13

Downloads

Published

2022-08-02

Issue

Vol. 11 No. 2 (2022): JULI

Section

Articles

License

The copyright of the article that accepted for publication shall be assigned to Jurnal Sisfokom (Sistem Informasi dan Komputer) and LPPM ISB Atma Luhur as the publisher of the journal. Copyright includes the right to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.

Jurnal Sisfokom (Sistem Informasi dan Komputer), LPPM ISB Atma Luhur, and the Editors make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in Jurnal Sisfokom (Sistem Informasi dan Komputer) are the sole and exclusive responsibility of their respective authors.

Jurnal Sisfokom (Sistem Informasi dan Komputer) has full publishing rights to the published articles. Authors are allowed to distribute articles that have been published by sharing the link or DOI of the article. Authors are allowed to use their articles for legal purposes deemed necessary without the written permission of the journal with the initial publication notification from the Jurnal Sisfokom (Sistem Informasi dan Komputer).

The Copyright Transfer Form can be downloaded [Copyright Transfer Form Jurnal Sisfokom (Sistem Informasi dan Komputer).

This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s). After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted. The copyright form should be signed originally, and send it to the Editorial in the form of scanned document to sisfokom@atmaluhur.ac.id.