Analysis of the Effect of Using the SIPLah Application on User Satisfaction in Procuring Elementary School Books in Pangkalpinang City
DOI:
https://doi.org/10.32736/sisfokom.v13i3.2305Keywords:
SIPLah, book procurement, user satisfaction, elementary school, information technology.Abstract
The advancement of information technology has become more widespread across various sectors, particularly in education. The integration of information technology has increasingly simplified many aspects of human life. This study aims to evaluate the impact of the SIPLah (School Procurement Information System) application on user satisfaction in the procurement of books for elementary schools. SIPLah is a government-provided digital platform designed to streamline the procurement of goods and services within schools, promoting greater transparency, efficiency, and accountability. The research data was collected through surveys involving SIPLah users, such as school principals, teachers, and administrative staff engaged in book procurement. The study measured variables including ease of use, system reliability, procurement process speed, and user satisfaction with the procurement outcomes. The analysis revealed that the SIPLah application has a significant impact on user satisfaction. Among the factors studied, ease of use and system reliability had the most positive influence. However, some respondents reported technical challenges, such as delays in data updates and insufficient technical support. To enhance future user satisfaction, the study recommends improvements in technical services and system optimization.References
Gede Purnawinadi et al., Quantitative Data Analysis Using the SPSS Program. 2023.
K. Pengguna and S. Dampaknya, “5 + 0,772,” vol. 22, no. 3, pp. 147–159, 2023.
R. L. Hasanah and F. Djamal, “The Influence of the Quality of the DIGI by Bank BJB Application on User Satisfaction Using the Webqual 4.0 Method,” JIKO (Jurnal Inform. dan Komputer), vol. 8, no. 1, p. 127, 2024, doi: 10.26798/jiko.v8i1.976.
Sharene Olivia and Arthur Purboyo, “The Influence of the Quality of the Unification e-Bupot System on User Satisfaction in Periodic SPT Reporting (PIECES Framework),” J. Ekobistek, vol. 12, no. 4, pp. 712–720, 2023, doi: 10.35134/ekobistek.v12i4.701.
D. Patmalasari and A. D. Indriyanti, “Analysis of User Satisfaction of MyTelkomsel Application Services Using the UTAUT Model,” J. Emerg. Inf. Syst. Bus. Intell., vol. 02, no. 02, pp. 37–45, 2021, [Online]. Available: https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/39559/34526
E. Istianah and W. Yustanti, “Analysis of User Satisfaction on the Jenius Application Using the EUCS (End-User Computing Satisfaction) Method based on the User's Perspective,” J. Emerg. Inf. Syst. Bus. Intell., vol. 3, no. 4, pp. 36–44, 2022, [Online]. Available: https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/47882.
T. Mianto, D. Prasetiyo, and H. Utomo, “The Impact of Digital Economy Digital Platform and Digital Marketing on Go Online MSMEs Revenue Levels in Kediri City The Impact of Digital Economy Digital Platform and Digital Marketing to Increase Go Online MSMEs Revenue in Kediri,” J. Ilmu Ekon. dan Stud. Pembang., vol. 23, no. 1, pp. 129–145, 2023.
A. Lattu, Sihabuddin, and Jatimiko Wisuda, “Analysis of user satisfaction with the use of e-learning ,” JURSISTEKNI (Jurnal Sist. Inf. dan Teknol. Informasi), vol. 4, no. 1, pp. 39–50, 2022.
N. F. A. Maulidiyah, D. Singasatia, and M. A. Sunandar, “Analysis of the Influence of User Experience on User Satisfaction of the VLive Mobile Application Using the SCSI Model,” MALCOM Indones. J. Mach. Learn. Comput. Sci., vol. 2, no. 2, pp. 28–34, 2022, doi: 10.57152/malcom.v2i2.398.
H. Hamidah, O. Rizan, D. Wahyuningsih, H. A. Pradana, and S. Ramadella, “SAW Method in Supporting the Process of Admission of New Junior High School Students,” 2020 8th Int. Conf. Cyber IT Serv. Manag. CITSM 2020, 2020, doi: 10.1109/CITSM50537.2020.9268874.
H. Hamidah and O. Rizan, “Selection of Candidates for Chair of the Student Executive Board by Applying FMADM (Fuzzy Multiple Attribute Decision Making),” Telematika, vol. 10, no. 1, pp. 75–90, 2017, [Online]. Available: http://ejournal.amikompurwokerto.ac.id/index.php/telematika/article/view/488.
H. Hamidah, “Decision Support System for Selection of Bureau Heads Using the Simple Additive Weighting (SAW) Method,” sisfokom, vol. 10, no. 3, pp. 413–418, 2021, [Online]. Available: http://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/view/1297/784.
H. Hamidah, O. Rizan, K. Pangkalpinang, J. S. Informasi, P. Kepulauan, B. Belitung, and P. Berprestasi, “Selection of Outstanding Kindergarten Educators Using the SAW and Topsis Methods,” vol. 8, no. 2, pp. 549–560, 2022.
L. Laurentinus, O. Rizan, H. Hamidah, and S. Sarwindah, “Digitalization of Retail-based MSMEs through the RISTEK-BRIN Grant Program,” To Maega J. Pengabdi. Masy., 2021, doi: 10.35914/tomaega.v4i1.418.
M. P. I. Antonov, F. Z. Hassan, and N. Nurisnaini, “The Influence of Mobile Banking on Customer Satisfaction,” J. Inform. Kesatuan, vol. 2, no. 2, pp. 189–198, 2022, doi: 10.37641/jikes.v2i2.1458.
Downloads
Published
Issue
Section
License
The copyright of the article that accepted for publication shall be assigned to Jurnal Sisfokom (Sistem Informasi dan Komputer) and LPPM ISB Atma Luhur as the publisher of the journal. Copyright includes the right to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.
Jurnal Sisfokom (Sistem Informasi dan Komputer), LPPM ISB Atma Luhur, and the Editors make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in Jurnal Sisfokom (Sistem Informasi dan Komputer) are the sole and exclusive responsibility of their respective authors.
Jurnal Sisfokom (Sistem Informasi dan Komputer) has full publishing rights to the published articles. Authors are allowed to distribute articles that have been published by sharing the link or DOI of the article. Authors are allowed to use their articles for legal purposes deemed necessary without the written permission of the journal with the initial publication notification from the Jurnal Sisfokom (Sistem Informasi dan Komputer).
The Copyright Transfer Form can be downloaded [Copyright Transfer Form Jurnal Sisfokom (Sistem Informasi dan Komputer).
This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s). After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted. The copyright form should be signed originally, and send it to the Editorial in the form of scanned document to sisfokom@atmaluhur.ac.id.
