Analysis of Information System Quality on User Satisfaction of the Regional Financial Management Information System (SIPKD) Using the Delone & Mclean Model in the East Jakarta Administration Mayor's Government
DOI:
https://doi.org/10.32736/sisfokom.v14i3.2376Keywords:
Information System, SIPKD, Delone and Mclean, User Satisfaction, SmartPLSAbstract
This study aims to evaluate the effect of information system quality on the level of user satisfaction of the Regional Financial Management Information System (SIPKD), with reference to the DeLone and McLean Model framework. The subject of this research is the State Civil Apparatus (ASN) who works within the East Jakarta Administrative City Government. The DeLone and McLean model is used as a basis for assessing how the quality of information, systems, and services affects usage intensity, user satisfaction, and individual performance. The approach used was quantitative, with data collection through distributing questionnaires to 100 respondents. Data analysis was conducted using the Structural Equation Modeling (SEM) method with the help of Partial Least Squares (SmartPLS) software. The results of the analysis show that information quality significantly affects user satisfaction, but does not show a significant effect on usage intensity. Meanwhile, system quality and service quality are proven to have a significant effect on usage intensity, but not on user satisfaction. Intensity of use has a positive and significant impact both on user satisfaction and on improving individual performance. In addition, user satisfaction is also proven to have a significant effect on individual performance.References
[1] R. Wicaksono and D. Mispiyanti, “Pemanfaatan Sistem Informasi Pengelolaan Keuangan Daerah (SIPKD) Pada Aparatur Pemerintah Daerah,” J. Bisnis dan Akunt., vol. 15, no. 2, pp. 177–190, 2019, [Online]. Available: www.djkd.kemendagri.go.id
[2] M. S. Ummah, “ Sustain., vol. 11, no. 1, pp. 1–14, 2019, [Online]. Available: http://scioteca.caf.com/bitstream/handle/123456789/1091/RED2017-Eng-8ene.pdf?sequence=12&isAllowed=y%0Ahttp://dx.doi.org/10.1016/j.regsciurbeco.2008.06.005%0Ahttps://www.researchgate.net/publication/305320484_SISTEM_PEMBETUNGAN_TERPUSAT_STRATEGI_MELESTARI
[3] A. Irawati and A. Frinaldi, “Analysis of the Implementation of the Regional Financial Management Information System (SIPKD) in Regional Financial Management in the City of Padang Panjang,” J. Ilm. Ilmu Adm. Publik, vol. 12, no. 2, p. 411, 2022, doi: 10.26858/jiap.v12i2.38035.
[4] D. W. Ikhsani and M. Yusuf, “Pengaruh Kualitas Sistem, Kualitas Informasi, Dan Kualitas Pelayanan Terhadap Penggunaan Sistem Dan Kepuasan Pengguna Sistem Serta Pengaruh Penggunaan Sistem Dan Kepuasan Pengguna Sistem Terhadap Net Benefit Sipkd (Studi Pada Opd Kabupaten Wonogiri),” Magisma J. Ilm. Ekon. dan Bisnis, vol. 6, no. 2, pp. 20–30, 2018, doi: 10.35829/magisma.v6i2.31.
[5] Asiva Noor Rachmayani, No 2015.
[6] L. I. A. Irma Hartiwi and H. Rokhayati, “Analisis Kualitas Sistem, Kualitas Informasi Dan Kualitas Layanan Terhadap Kepuasan Pengguna Pada Sistem Aplikasi Keuangan Tingkat Instansi Satuan Kerja,” J. Manaj., vol. 20, no. 1, pp. 18–37, 2024, doi: 10.25170/jm.v20i1.4457.
[7] V. P. Negara and D. Pratomo, “Pengaruh Kualitas Sistem, Kualitas Informasi Dan Kualitas Layanan Her Registrasi Igracias Terhadap Kepuasan Pengguna,” JAF- J. Account. Financ., vol. 1, no. 01, p. 33, 2019, doi: 10.25124/jaf.v1i01.903.
[8] T. Puspitasari, A. Kusumawati, and S. Sujarwoto, “Aplikasi Model DeLone and McLean untuk Mengukur Keberhasilan Sistem Informasi Penelitian dan Pengabdian Masyarakat di Universitas Brawijaya,” J. Sist. Inf. Bisnis, vol. 10, no. 1, pp. 94–104, 2020, doi: 10.21456/vol10iss1pp94-104.
[9] C. H. Buzin, S. A. Dewhurst, and R. L. Seecof, “Temperature sensitivity of muscle and neuron differentiation in embryonic cell cultures from the Drosophila mutant, shibirets1,” Dev. Biol., vol. 66, no. 2, pp. 442–456, 1978, doi: 10.1016/0012-1606(78)90250-6.
[10] W. H. DeLone and E. R. McLean, Information Systems Success Measurement, vol. 2, no. 1. 2016. doi: 10.1561/2900000005.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Muhammad Ilham Ramadhan, Erian Rizal
This work is licensed under a Creative Commons Attribution 4.0 International License.
The copyright of the article that accepted for publication shall be assigned to Jurnal Sisfokom (Sistem Informasi dan Komputer) and LPPM ISB Atma Luhur as the publisher of the journal. Copyright includes the right to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.
Jurnal Sisfokom (Sistem Informasi dan Komputer), LPPM ISB Atma Luhur, and the Editors make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in Jurnal Sisfokom (Sistem Informasi dan Komputer) are the sole and exclusive responsibility of their respective authors.
Jurnal Sisfokom (Sistem Informasi dan Komputer) has full publishing rights to the published articles. Authors are allowed to distribute articles that have been published by sharing the link or DOI of the article. Authors are allowed to use their articles for legal purposes deemed necessary without the written permission of the journal with the initial publication notification from the Jurnal Sisfokom (Sistem Informasi dan Komputer).
The Copyright Transfer Form can be downloaded [Copyright Transfer Form Jurnal Sisfokom (Sistem Informasi dan Komputer).
This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s). After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted. The copyright form should be signed originally, and send it to the Editorial in the form of scanned document to sisfokom@atmaluhur.ac.id.
