DeLone and McLean Model Analysis of Success Factors of SIDEMANG Application in Palembang City

Haninda Ammar Faris; Ari Wedhasmara; Apriansyah Putra; Rizka Dhini Kurnia; Ali Bardadi; Shofiyah Fitri

doi:10.32736/sisfokom.v13i2.1894

Authors

Haninda Ammar Faris Department of Information System, Faculty of Computer Science, Universitas Sriwijaya
Ari Wedhasmara Department of Information System, Faculty of Computer Science, Universitas Sriwijaya
Apriansyah Putra Department of Information System, Faculty of Computer Science, Universitas Sriwijaya
Rizka Dhini Kurnia Department of Information System, Faculty of Computer Science, Universitas Sriwijaya
Ali Bardadi Department of Information System, Faculty of Computer Science, Universitas Sriwijaya
Shofiyah Fitri Department of Information System, Faculty of Computer Science, Universitas Sriwijaya

DOI:

https://doi.org/10.32736/sisfokom.v13i2.1894

Keywords:

E-Government, Delone and McLean Model, The Success of Information Systems

Abstract

Indonesia is ranked 77th in the world in electronic-based government systems, especially the City of Plembang is ranked 89th regarding the evaluation of smart city improvement in Indonesia. One of the latest applications used in the past year is the SIDEMANG application, which is an information system that has the use and purpose of facilitating access to administrative services related to personal and agency licensing files online at the village and sub-district levels in Palembang city, but this is also not free from obstacles, especially internet signals. Therefore, an analysis is needed related to the implementation of Information Systems, to assess the success of applications that have been implemented, especially government digital services. DeLone and McLean Information System Success Model is used, to see the significant factors that cause the success of Information System implementation. The data analysis method used in this research is quantitative because the data collected is in the form of numbers and will be analyzed using the SmartPLS application statistical technique, using a sample size of 97 respondents. The results showed that the information quality factor was not significant to the intention or use of the application, the system quality factor was not significant to the intention or use of the application, the system quality factor was not significant to user satisfaction, the service quality factor was not significant to user satisfaction. Recommendations for the Palembang City Communication and Information Office are related to the evaluation and improvement of the SIDEMANG application using the DeLone and McLean Model analysis. In particular, improvements to the quality of information that can influence citizens to use the application, improvements to the quality of the system that can invite and satisfy users in using the application, and improvements to service quality factors on citizen satisfaction.

References

Department of Economic and Social Affairs, “UN E-Government Survey 2022 The Future of Digital Government,” New York, 2022.

Tim Dirjen Aplikasi Informatika Kementerian Komunikasi dan Informatika, DINAMIKA DATA APLIKASI INFORMATIKA 2021. Jakarta: Kementerian Komunikasi dan Informatika Republik Indonesia, 2021.

R. Jucevičius, I. Patašienė, and M. Patašius, “Digital Dimension of Smart City: Critical Analysis,” Procedia - Soc. Behav. Sci., vol. 156, no. April, pp. 146–150, 2014.

Kominfo Kota Palembang, “MANUAL GUIDE SIDEMANG,” 2022. [Online]. Available: https://palembang.go.id/uploads/Manual_Guide_Sidemang_Mobile_Warga_586c4a3863.pdf. [Accessed: 22-Nov-2022].

Redaksi, “Dan Iqbal S.IP Himbau Warga Sialang Gunakan Aplikasi SI DEMANG Untuk Pengurusan Surat,” sumsel.sahabatrakyat.com, 2024. [Online]. Available: https://sumsel.sahabatrakyat.com/palembang/dan-iqbal-s-ip-himbau-warga-sialang-gunakan-aplikasi-si-demang-untuk-pengurusan-surat/. [Accessed: 18-May-2024].

D. Mahdanisa and Nurlim, “Analisis Penerapan E-Governmen dalam Pencapaian Sistem Informasi pada (Dinas Kominfo) Kabupaten Kutai Kartanegara,” J. “Gerbang Etam” Balitbangda Kab. Kutai Kartanegara, vol. 12, no. 1, pp. 50–60, 2018.

A. Hasibuan and O. K. Sulaiman, “Smart City, Konsep Kota Cerdas Sebagai Alternatif Penyelesaian Masalah Perkotaan Kabupaten/Kota, di Kota-Kota Besar Provinsi Sumatera Utara,” Bul. Utama Tek., vol. 14, no. 2, pp. 127–135, 2019.

G. S. Pertiwi and A. M. Azis, “Optimalisasi prosedur pelayanan publik dengan perancangan e-government berbentuk website pada masa pandemi Covid-19,” J. Manaj. Maranatha, vol. 21, no. 2, pp. 145–154, 2022.

F. D. Davis, “Perceived usefulness, perceived ease of use, and user acceptance of information technology,” MIS Q. Manag. Inf. Syst., vol. 13, no. 3, pp. 319–339, 1989.

F. D. Davis, R. P. Bagozzi, and P. R. Warshaw, “User Acceptance of Computer Technology: A Comparison of Two Theoretical Models,” Manage. Sci., vol. 35, no. 8, pp. 982–1003, 1989.

I. Ajzen, “The Theory of Planned Behavior,” Organ. Behav. Hum. Decis. Process, vol. 50, no. 2, pp. 179–211, 1991.

I. Ajzen and M. Fishbein, “Theory of Reasoned Action,” in Information Seeking Behavior and Technology Adoption: Theories and Trends, M. N. Al-Suqri and R. M. Al-Kharusi, Eds. IGI Global, 1980, p. 17.

S. Zaineldeen, L. Hongbo, A. K.-I. J. of, and undefined 2020, “Review of The DeLone and McLean Model of Information Systems Success’ Background and it’s An application in The Education Setting, and Association,” Researchgate.Net, vol. 10, no. August, pp. 99–109, 2020.

W. H. DeLone and E. R. McLean, “The DeLone and McLean model of information systems success: A ten-year update,” J. Manag. Inf. Syst., vol. 19, no. 4, pp. 9–30, 2003.

R. Rachman, “Analisa Kesuksesan E-Government Lapor dengan Model Delone-Mclean dan Metode PLS-SEM,” Sistemasi, vol. 10, no. 2, p. 357, 2021.

L. Amalia and A. H. Azizah, “Evaluasi Kesuksesan Penerapan Sistem Elektronik Kinerja (E-Kinerja) Menggunakan Enhanced Information System Success Model di Kecamatan Benda Tangerang,” JISKA (Jurnal Inform. Sunan Kalijaga), vol. 7, no. 3, pp. 192–210, 2022.

M. Muhammad and A. Arief, “EVALUASI FAKTOR-FAKTOR SUKSES SISTEM INFORMASI RUMAH SAKIT PADA RUMAH SAKIT XYZ MENGGUNAKAN MODEL DELONE & MCLEAN,” IJIS-Indonesia J. Inf. Syst., vol. 5, no. 2, p. 168177, 2020.

S. Hidayatullah, U. Khouroh, I. Windhyastiti, R. G. Patalo, and A. Waris, “Implementasi Model Kesuksesan Sistem Informasi DeLone And McLean Terhadap Sistem Pembelajaran Berbasis Aplikasi Zoom Di Saat Pandemi Covid-19,” J. Teknol. dan Manaj. Inform., vol. 6, no. 1, pp. 44–52, 2020.

A. Aisya and D. Amalina, “Evaluasi Implementasi Perangkat Lunak E-Invoice Pada Divisi Finansial Menggunakan Delone & Mclean Is Success Model (Studi Kasus : Pt Xyz),” Bus. Financ. J., vol. 6, no. 2, pp. 97–108, 2021.

G. P. L. Permana and N. W. Mudiyanti, “Analisis Faktor Kesuksesan Implementasi Aplikasi Sistem Keuangan Desa (Siskeudes) Dengan Menggunakan Model Kesuksesan Sistem Teknologi Informasi Diperbarui Oleh Delone Dan Mclean Di Kabupaten Gianyar,” KRISNA Kumpul. Ris. Akunt., vol. 13, no. 1, pp. 75–85, 2021.

K. Nur, F. Syahnur, M. T. Dharsana, M. Retail, I. Teknologi, and U. Hasanuddin, “Analisis Kesuksesan Penerapan E-Filing Menggunakan Model Kesuksesan Sistem Informasi DeLone dan McLean,” vol. 2010, no. 2, pp. 362–370, 2010.

T. Puspitasari, A. Kusumawati, and S. Sujarwoto, “Aplikasi Model DeLone and McLean untuk Mengukur Keberhasilan Sistem Informasi Penelitian dan Pengabdian Masyarakat di Universitas Brawijaya,” J. Sist. Inf. Bisnis, vol. 10, no. 1, pp. 94–104, 2020.

N. P. D. Pratiwi, D. Ariyanto, I. N. W. A. Putra, and N. P. S. H. Mimba, “Penilaian Kesuksesan Penerapan Xero Accounting Software Dengan Model UTAUT dan Delone & McLean,” E-Jurnal Akunt., vol. 32, no. 2, p. 3764, 2022.

S. Asrory, “Analisis Tingkat Kesuksesan Sistem Informasi Website Resmi Pemerintah Kabupaten Pasuruan Menggunakan Model DeLone and McLean,” J. Repos., vol. 3, no. 3, pp. 263–272, 2021.

J. F. Hair, J. J. Risher, M. Sarstedt, and C. M. Ringle, “When to use and how to report the results of PLS-SEM,” Eur. Bus. Rev., vol. 31, no. 1, pp. 2–24, 2019.

D. F. Polit, C. T. Beck, and S. V. Owen, “Focus on Research Methods Handling Missing Data in Self-Report Measures,” Res. Nurs. Health, vol. 30, no. 4, pp. 459–467, 2007.

D. F. Polit and C. T. Beck, “The Content Validity Index: Are You Sure You Know What’s Being Reported? Critique and Recommendations,” ResearchinNursing&Health, vol. 29, no. 5, pp. 489–497, 2006.

D. Fordian and A. A. Ramadiawati, “Pengaruh Brand Orientation Dan Co-Creation Value Terhadap Marketing Capability Studi Pada Make Up Artist (MUA) di Kota Bandung.pdf,” Liq. J. Ris. Akunt. dan Manaj., vol. 9, no. 1, pp. 1–15, 2020.

J. Henseler, C. M. Ringle, and M. Sarstedt, “A new criterion for assessing discriminant validity in variance-based structural equation modeling,” J. Acad. Mark. Sci., vol. 43, no. 1, pp. 115–135, 2015.

C. Fornell and D. F. Larcker, “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error,” J. Mark. Res., vol. 18, no. 1, pp. 39–50, 1981.

F. X. R. Katopo, “Analisa Pengaruh Individual Factor terhadap Entrepreneur Motivation Mahasiswa Manajemen Bisnis Universitas Kristen Petra Surabaya,” Agora, vol. 3, no. 1, pp. 677–685, 2015.